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Manley Secure Program

Device insuranceOur Manley Secure Program provides a guaranteed overnight replacement for any covered device. This program has been designed for both business and individual users with the intention of being user friendly.

Our Manley Secure Program provides both the Service Level Predictability and Cost Level Predictability that you require in order to support your mobile and wireless community.

 
 
 
SERVICE LEVEL PREDICTABILITY
  • Replacement Guarantee
  • Next Day Delivery
  • Regardless of Defect
COST LEVEL PREDICTABILITY
  • Price Protection
  • Market Value
  • Flexible Contract Terms
CARRIER PARTNERSHIPS
  • AT & T
  • Verizon
  • T-Mobile
  • Sprint/Nextel
PROGRAM DETAILS

Because PDA users are not stationary, a specialized support program is necessary to minimize your down-time and productivity loss.

Our Manley Secure Program will assist you to maximize both the cost and time required to replace a defective device.

Covered devices include the most popular PDA's and Smart Phones. All replacement devices come with a 60 day warranty.

Simply complete both the Manley Secure Device Registration Form and the Manley Secure Letter of Understanding and return both documents.

When an incident occurs, complete the Claim Form and submit either electronically or via fax. Once you receive your replacement unit, return the defective unit to Manley Solutions.

Click Here to start your policy.

 
 

FREQUENTLY ASKED QUESTIONS

How quickly can I expect my replacement device?

We guarantee that your user will have a replacement device the following day, regardless of what caused the device to be inoperative.

My devices are new and are covered under the manufacturer's warranty. Does it still make sense to enroll these devices in your Manley Secure program?

Yes. The manufacturer's warranty provides replacements for only limited warranty related issues. Most problems that occur during the life of the unit are caused by the user and are not covered by the manufacturer warranty.

Do my devices need to be new equipment to be enrolled in the Manley Secure program?

No, our Manley Secure program will provide coverage on existing equipment that is in good working order. You can purchase your devices from any wireless carrier, or through Manley Solutions direct.

What devices are covered?

All AT& T, Verizon, T-Mobile, Nextel and Sprint Devices are covered!

What replacement device will be provided for my claim?

Claims will be replaced with a same or similar re-conditioned (refurbished) device.

Is there a waiting period before my policy begins?

Yes. Once your payment is received, and your policy is generated, all new policies have a standard 45 day waiting period.

What problems are covered?

  • Out of Warranty Malfunction
  • Water Damage
  • Screen Breakage
  • In-Warranty
  • Malfunction
  • Loss or Theft

What is the contract term?

We offer a 12 or 24 month agreement option.

What happens if I do not have my defective device to return to Manley Solutions?

There will be an additional $30 lost device fee.

Can the Manley Secure Program be customized for my organization?

Yes. We can customize the following variables:

  1. Eliminate or increase the deductible
  2. Increase or decrease the percentage of allowed claims
  3. Staging of replacement devices before they are sent out